Frankly, I have had enough of survey requests.
Not the door to door type, just the incessant ‘how was buying that door knob for you’ type of survey.
I don’t want to be part of the big data I want to be small data, in my own house, leave me alone thank you very much.
The problem with surveys is (and by the way- how is your experience of the last sentence? can you take the time to fill in a form?)
When I just want to book some theatre tickets I don’t want to tell you how brilliant I found the experience of giving you my credit card details. I just want the tickets.
If I didn’t find this a reasonably good experience I would:
A: Not use your poxy site again
Actually, I probably wouldn’t even complain. I mean how bad would your website have to be?
You will find out if your website is crap because people will stop using it.
How’s that for a real life big data survey?
I recently have had some dealings with SKY. Yes they sorted the issue out, no I don’t want to rate your employee.
I’ve done it twice and the texts won’t go away.
It’s actively making me hate the SKY brand.
But that data isn’t captured because I keep giving them 10 out of 10 because it’s easier that way and it gets them off my back.
I recently joined the National Trust. Now I have a text sitting on my phone because they would ‘love to get my feedback on my experience’.
The guy on the phone was nice enough and I gave him my debit card details.
There, does that help?
What if agencies surveyed their clients as regularly as other companies think it’s OK to do? How was your last conference call? was it A: Too long B: Too short C: Waste of time D: Incoherent.
You recently had a presentation from our agency. Did you find the slides A: Tedious B: Colourful C: Interesting D: Helpful E: Stupid.
How do you view our recent award triumph at the PONCY AWARDS in Zurich? A: Don’t care B: Somewhat don’t care C: Massively cool D: I got drunk and embarrassed myself and have no recall of anything.
Would this help improve our services?
The only real data that matters is if you still have the account and if the work worked.
I do wonder whether this new obsession to gather trivial data at all costs is really a true reflection of real life or that helpful.
Me? I am all surveyed out.
How was this blog for you?
Hah! So true. Bought a lightbulb online last week and I feel like they’ve enrolled me in their marketing department.
Thanks..your feedback is important to me!
Just loved it Olly. Vodafone is annoying. Hard to get to actually talk to anyone. Then they bombard you with instant texts x4 and don’t get me talking about BT Business Not so Super Broadband… it’s good to rant SX
The blog was a) bloody marvellous.
Lovely to read someone even more cynical / bitter / jaded than myself… 🙂
Cynical maybe..jaded never! thanks for replying. 🙂
Lazy “Net Promoter Score” surveys to fill in KPI boxes and get someone their fractional reward. My least favourite is the “How likely would you be to recommend this site to a friend?” question which never gives the obvious option of “Well, you see I’m not really in the habit of recommending websites to friends at all” as a response. And you’re quite right. Looking at existing site data and having the teeniest bit of imagination and empathy should let you know if you have a problem with meeting what people are there for.